Regardless of what industry you’re in, your prospective customers are constantly trying to figure out what you’re all about. They’re constantly making assumptions about you based on your characteristics and behaviors. One of the ways in which you’re able to make this type of an impression is through the creation of your Business Voicemail Recording. There are several things you can do here to make sure that you’re making a great impression here.
Create a Short Greeting
When someone takes the time to listen to your voicemail greeting they do so with the intention of leaving you a message. You don’t want to make them listen to you ramble on here. Instead, create a clean, professional, short greeting. If you feel that your callers will need more specific information, direct them to where they can locate this information on your website.
Limit Ambient Noise
You don’t want to let the noise in the background (e.g. kids arguing in the distance, clinking of glasses, restaurant chatter) distract from your message. Doing so could result in your clients receiving the wrong message. Instead, make sure that you choose a quiet place that’s free from interruption so your words are the only thing your caller hears.
Write Your Voicemail Message Down
Once you’re ready to record your voicemail recording you should have a script written down that includes something that personalizes the greeting (e.g. your mission statement, some fun personal details, a favorite quote). This will serve as a guide for you as you make your recording but you don’t want to read it verbatim or you’ll sound robotic.
Smile Throughout Your Greeting
To make a positive impression on your callers you need to smile while recording your voicemail message. This is important because research shows that how we speak is affected by whether or not we’re smiling. Not only will your listeners be able to tell if you’re smiling but they’ll also notice what the true intent behind your smile is.
Update Your Voicemail Frequently
Once you’ve managed to create a professional voicemail greeting your job isn’t over. You need to update it frequently to keep it fresh. This is especially important if your clients call you on a regular basis.
The Bottom Line
You have lots of opportunities for your business to make a first impression. Your Business Voicemail Recording is just one of those opportunities. Make sure that you take advantage of this opportunity to leave your customers with the right impression. Regardless of what you do here, your callers are going to make inferences on you but by taking these tips into consideration you’ll leave the right impression so take time to invest yourself here.
What is VOIP?
VOIP (Voice over Internet Protocol) is a technology that enables you to make voice calls over the internet. It works by using your broadband connection and your connection to the internet to transmit the information you have. In comparison to traditional telephony, VOIP is far more cost-effective for businesses. There are two basic types of VOIP – IP Telephony and PC-to-PC.
SIP (Session Initiation Protocol)
SIP is the backbone of most VoIP solutions. SIP also refers to many advanced features such as call routing calls, music on hold, and call screening. For these features to work, the user-agent needs to access the user’s computer to the internet.
Handling the Business Voice Traffic
As it turns out, voice traffic is transmitted over the internet. This voice traffic has varying degrees of urgency and relevance. Voice traffic is what is known in the business as ‘inbound’ traffic. For example, if you call a customer support center, your communication will come from an internal telephone line. Your VOIP solution must handle the voice traffic coming into and going from your business phone system.
Service Providers VOIP Systems
There are three types of service providers that use VOIP systems: standard service providers, circuit-switched carriers, and ISDN providers. Common service providers connect calls between you and the other end of the line through a circuit-switched carrier. Circuit-switching enables you to route calls between you and the other party with the least amount of delay. Besides, some ISDN services use digital transmissions instead of analog signals for the calls between you and the other party.
A Solution for Shared Business Meetings
The VOIP solution for shared meetings makes it possible for you to conduct a professional conference without making all of the travel arrangements. You can also avoid spending money on hotels, plane tickets, and other associated expenses associated with a conventional meeting. When you use an excellent PBX phone system, you can eliminate many of these fees because you will cover your calls through the conference service instead. This is the perfect solution for you if you want to effectively manage your business.
Using the VOIP Phone Systems
The VOIP phone system is the perfect choice for those who use multiple lines and want to handle their communications much more easily. Some apps allow you to send different files using text, making it much easier for you to send professional graphics or memos. You can also add various extensions to your emails so that you can send them from your phone. For video conferencing, it is also straightforward to connect to more than one person at a time through an app, especially if you have multiple locations where people are located. You can also get web conferences set up, which allows you to communicate directly with employees in distant locations.
Every business strives to provide the best customer services. A company may be offering the same product as its competitor, but having better customer services can bring the company more business and better client testimonials. So all companies strive to give the best customer services at all platforms, especially when the client is at the front desk or makes a call to the company. It is easy for a client to take his business elsewhere, but if you have a system in place to greet the client and show appreciation, he could stay with you for his business. It is common for a company to use technology to make customer services more dynamic and assure top interactions with the client. One such technological innovation is the IVR messages.
Understanding IVR messages?
IVR stands for an interactive voice response, and it connects to your phone systems. When a user calls the company, it goes to the IVR messages where the customer gets prompt options to use a mix of voice commands and touch-tone to access the desired information. The notes that play in IVR are in a prerecorded mode, and the method leads the caller to reach the appropriate area of the message that they were inquiring about when they made the call.
The outcome of this equipment is that the client can make straightforward requests without speaking with an operator or wasting time asking for information multiple times from different phone operators. The IVR system provides an easy menu to navigate and has options that will guide the person to connect to the information they desire.
IVR Message Examples
There are many examples that you, too, must have heard when calling customer services. For example, when you make a phone call to a company, you will listen to an automated response saying, “thank you for calling our company, press 1 to talk to the operator or 0 for more options.”
Other typical examples can be, ” Please hold while we connect you to the operator or press your desire extension.”
The IVR guide includes nearly all the questions that the customer may need support with when using the merchandise or service. The primary intention behind the arrangement is to tend to the problems and matters of the clients proactively. It is one of the critical devices that can help the business in improving sales and engaging the customers. Most clients who find IVR help impressive are most inclined to favor that company over others.