You need to look for many features when selecting the right bug ticketing system for your business. It should have the functionality to create and track issues, allow discussion and prioritization of issues, and assign tasks. The system should also have workflows that push issues toward resolution. The system should also have a thorough review process to catch bugs.
JIRA
A bug ticketing system like JIRA is an excellent option for bug tracking and management. But it has its drawbacks. Some test teams may not like using JIRA as their bug-tracking tool. In that case, it is wise to choose a different system. This article will look at some factors to consider before selecting a ticketing system.
A bug ticketing system should have an easy interface. Good software will have a simple interface and allow you to add detailed descriptions. It will also let you track a bug’s lifecycle. It will allow you to view bug history, assign and sort tickets, and view attachments. You can even create Wiki pages with detailed information and descriptions.
Bird Eats Bug
If you’re looking for a ticketing system for your web development team, consider Bird Eats Bug. It is an extension for Chrome that allows you to capture your screen and record a detailed report. Reports include network and console logs, screenshots, and more. In addition to bug details, Bird Eats Bug also supports unlimited storage.
With Bird Eats Bug, you can share bug reports with other team members. You can also post sessions directly to your issue tracker. Additionally, Bird Eats Bug integrates with your current tech stack, letting you post sessions and update your statuses automatically. Bird also integrates with other tools, such as Jira and Slack, so you can manage all your bug reports from one place.
OTRS
OTRS is an open-source issue-tracking system that is known for its powerful ticket system. It notifies users when a specific issue is resolved and can be used to communicate with team members through screenshots, images, and files. The tool can also be used to track the progress of a project and is often used in the context of a Jenkins server.
It supports multiple channels, such as phone, email, and the web, and is available as an online application or a standalone server. It also supports ITIL processes and has an IT service management module in its community edition. It also allows for easy integration with calendars and offers WebRTC-based video communication for customer service agents.
Request Tracker
Choosing the right bug ticketing system depends on your specific needs. For instance, a small team may not need extensive collaboration features and focus more on reporting bugs and errors. Meanwhile, a large team requires features that allow remote team members to collaborate and resolve issues more effectively. The size of your team will also determine the subscription fees you pay for the software. Most bug tracking systems allow a certain number of users per plan.