You might have heard of the various website feedback tools available, but what are their strengths and weaknesses? There are a few key differences between each of them. Olark is an affordable tool that pulls data from users and allows you to respond to those comments. Other benefits of Olark include analytics, emailing, and instant chat. On the other hand, Saber Feedback is a more advanced tool that provides deep customization tools, screen capture, and analytics.
Rating Widget
In the world of business, gathering customer feedback is essential for delivering an exceptional customer experience. Without knowing how your customers perceive your company, you can’t address their concerns. A web feedback widget can help you better understand your customers’ expectations and help you improve your website. The Rating widget makes it easy for you to receive detailed feedback about your product or service. It can even help you determine the most effective way to respond to your customers.
Ask Nicely
You can measure customer satisfaction by using AskNicely, a software platform for online surveys. This web-based survey software enables businesses to capture feedback in real-time from customers, regardless of how they’re interacting with your business. Its benefits include live reports, leaderboards, text analytics, automated responses, and one-click integration. Users can configure surveys, measure NPS and CSAT, track customer reviews and referrals, and receive instant insights from the analytics dashboard. The platform also integrates with popular tools, including Freshdesk. Its real-time data visualization allows you to respond to customer feedback in a matter of minutes rather than weeks or months.
Usersnap
A website feedback tool should allow users to give unbiased feedback about their experience with your website or product. The feedback tool should also allow you to log details such as the device they’re using or which pages they visited. Feedback tools that integrate with Google shopping can further increase the ROI of your website. Some of the most popular feedback tools are Typeform, SurveyMonkey, and Usersnap.
SurveyMonkey
SurveyMonkey is a website feedback tool with a variety of paid plans for businesses, teams, and individuals. A typically paid plan offers up to 200 surveys per month, up to 1,000 responses per month, and up to 180 templates. It also offers a number of advanced features like randomization, auto-numbered pages, and validation. All of this makes it one of the top website feedback tool options.
Typeform
If you’re looking for a feedback tool for your website, Typeform is one of the best choices. It can be used for free by small businesses, or you can upgrade to a paid plan to access premium features. If you want to send email notifications to survey participants, you’ll need the Pro plan, which costs more but also adds features like “Logic Jump,” hidden fields, and an option to remove Typeform’s branding.
Usabilla
If you’re looking for a website feedback tool that’s able to collect feedback from your visitors and help you understand why they don’t like your site, Usabilla is a great option. This program enables you to receive feedback via email and helps you understand how visitors feel about your site. You can add Usabilla to your site in a few minutes with minimum coding or development resources.
