Feedback tracking software should allow you to record customer responses to a set of questions. It should also have the flexibility to save data to a spreadsheet and export it. It should also come with analytics and reporting tools to help you identify trends and gain valuable insights from the data. It is important to ask the right questions in order to obtain meaningful customer feedback. A good feedback tracking software should allow you to record the responses to these questions and also allow you to review the results of these questions and the overall satisfaction level of the customer.
Mopinion
If you’re looking for a feature-rich feedback tracking solution, look no further than Mopinion. The powerful software collects feedback from your website, apps, and emails, and it includes sentiment analysis, text analytics, and visual feedback through screenshots. Mopinion has a variety of pricing packages ranging from free to $579, but it’s important to note that the free version doesn’t include support. However, the more expensive paid options do include customer support and comprehensive functionality.
CustomerSure
CustomerSure is a customer feedback tracking software that enables you to measure and respond to feedback in real-time. This software helps you draw insights from customer feedback, including NPS, CSAT, and overall satisfaction. Besides delivering results, CustomerSure helps you segment data according to department, region, site, or individual. This way, you can focus on the most important elements of your business. In addition, it offers technical support.
CustomerSure allows you to track feedback, prioritize customer issues, and more. Its customer response features are useful, and its issue prioritization and feedback sharing can help you resolve customer issues quickly. The software is priced between $259 and $1199 per month. Typeform is another popular tool for gathering customer feedback. Its interface is user-friendly and allows you to display one question at a time. It is available in multiple languages and allows you to set up alerts for urgent issues.
Qualtrics
Qualtrics is a powerful customer feedback tracking software that helps you improve the customer experience. The platform helps you have conversations with your customers through any channel, from social media to chatbots. The feedback you receive can be converted into insights and used to improve customer spending and loyalty. Its flexibility means that you can use it across different departments and channels. The software also offers features that allow you to customize the look and feel of your survey.
This customer experience management solution includes survey management tools for analyzing data. It provides a single platform for data collection and analysis, making it easy for you to make informed decisions that impact your bottom line and customer experience. It also has a powerful reporting feature that can help you measure customer experience across different channels and use that information to optimize pricing. It’s a great choice for companies that want to measure the entire customer journey.