If consumers are willing to pay more to receive the item the next day, why not offer this e-commerce delivery method? Remember that the customer is king, then let him subscribe to the solution they prefer.
The choice of the e-commerce delivery method, which corresponds to your activity and to the needs of your customers, is based on several criteria including logistics, speed, location of delivery, fees and the customer’s ability to choose the ideal time to be delivered. If your business is international, it should be considered in your forecasts to also provide for an international Warehouse Management System contract.
Logistics and distribution
Logistics and distribution operations have undergone major changes since the advent of online commerce. The growth of e-commerce has challenged traditional distribution channels and Warehouse Management System. This transformed the relationship between market players and their customers. Key points of online commerce, inventory management and deliveries must be thought efficiently or the dream of an online store will turn into a nightmare.
Better stock and delivery management
It is important not to underestimate logistics management since it is part of the image of the company. The purchase experience, including delivery, is considered a trust pact between the customer and the online store, so it must be a priority as can be the ergonomics of the website or the ordering process. Fluctuations in demand, delivery times, stockouts or risk management are all variables that we want to help you improve.
The availability of products
Products sold online must be available for sale and in stock on the merchant site, this is a priority since concerns about availability lead to longer delivery times and discontent the consumer. Worse these stock problems can push a merchant to not be able to honor the consumers order resulting in the final loss of the customer. It is important to note that it is 7 to 10 times more expensive to conquer a new customer than to retain it.
Choose your carrier
According to an IFOP survey published in June 2016, 58% of e-merchants believe that delivery is a drag on their business. For the majority of respondents, the problem lies in the lack of visibility on the state of shipping products. The choice of carrier is a crucial issue for the e-tailer as it is directly related to the company’s conversion rate. Delivery times and shipping costs are all variables to take into account that it is easy to get lost.
On average, e-tailers rely on 2.4 carriers for delivery and the majority of this choice is driven by costs.