Retail has undergone tremendous changes in the past few years and it will face an even greater upheaval in the near future. There is no escaping the fact that more of the industry will have to migrate online to survive. That was already the trend because of consumer behavior. It has been accelerated by the pandemic’s effects on the world. Therefore, improving the system that supports online retail is a must. This includes the auditing of the logistics companies that deliver the goods to the customers. The business should hire third-party FedEx auditing services for the following benefits:
Finds and Corrects Errors
Given the large volume of orders, it is inevitable that some of these will run into different issues. Most will be clerical errors that have little to no effect on the real world. Others can have a profound impact when taken as a whole. It is important to find these in order to correct them if only to enhance the system. Knowing where the bugs will allow you to stomp them out. The findings can be sent to the concerned entities for further action. For example, problems that are traced to FedEx can be sent to them for their own review and correction. Good companies will appreciate this feedback.
Prevents Profit Losses
Errors can lead to profit losses. If the FedEx auditing ends up billing twice or more for the same order, then the business would have to pay extra unless that mistake was found. This may be trivial for a single case but it will be a substantial loss if the business was sending out hundreds of thousands or even millions of packages in a year even if the error percentage were small. Other types of costly mistakes can be found as well. The auditor may even see service level violations which can result in rebates for the company depending on the terms of their agreement. The bottom line is that the auditing process will be able to pay for itself.
Improves Customer Satisfaction
All of the discoveries and corrects will eventually improve the system. Over time, there should be fewer errors that plague each party that is involved in the transactions. This should result in better workflows, fewer costs, and higher customer satisfaction. It is easy to see how incredibly useful this form of review and feedback works. In fact, businesses will generally conduct auditing on various aspects of their operation to make sure that they always hit their targets while optimizing their resources.